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Nuffield Proative Health

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Nuffield Proactive Health is the leading provider of employee health and wellness services in the UK. Nuffield offer leading UK corporations a single point of access for a seamless spectrum of health, wellbeing and fitness services across their network of locations across the UK.

The physical therapy side of Nuffield Proactive employs the largest group of physiotherapists in the UK outside the NHS. Nuffield implemented a bespoke application of TM2 to manage their network of physiotherapy clinics in July 2006. This included an integrated call centre application and financial interface.

By using TM2, Nuffield Proactive have the highest standards of business reporting and clinical governance, which underpins their business offering of the highest standards of medical care and expertise.
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Benefits for large network of clinics
TM2 practice management system creates a platform for Proactive to build out-patient volume with major national clients. The ability to offer corporate clients a single point of access via a centralised call centre capability, is a fundamental component of our proposition to market.

TM2’s unique networking capability enables diaries to be updated centrally and locally. From a Management Information System perspective, TM2 allows Proactive clients quarterly reporting of clinical data and central billing
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TM2
We chose a dedicated practice management system that was specifically designed for use by physios. TM2’s easy to use functionality means even the most technophobic physio can use this system without too many problems.
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Blue Zinc
We’ve been very satisfied by Blue Zincs professional, focused and end to end approach. The standard of work and documentation produced has been of a consistent high standard throughout. Blue Zinc have made great efforts to understand our business, they provide a invaluable input in the development and deployment of the TM2 application throughout Nuffield Proactive Health.
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Support
Throughout the implementation, go live and on-going support programme of TM2, the Blue Zinc support team have provided professional and expert assistance to the Proactive Head-office team, regional managers and physiotherapists in the field.

Blue Zinc’s approach to each support call is courteous while providing a high standard of customer service and follow through on answers to each call with minimum disruption to the Proactive user.
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