TM2 Text

Girl texting
Automatic SMS appointment and email reminders for your patients to help reduce cancellations and DNAs. Automatically and instantly remind individuals or broadcast to everyone in your diary to help keep your diary full.
Few clinics would disagree when asked if they would like to fill cancellations and DNAs rather than have empty treatment rooms.

A great way of doing this, and simply increasing customer service, is the TM2 Text service. Many clinics find that sending appointment reminders to patients greatly improve the relationship they have with their clients whilst at the same time reducing the number of DNAs and cancellations.

Put simply, our clients find that a patient is much more likely to let you know if they can’t make an appointment when they have been reminded via SMS than if they haven’t heard from you. With busy lives, appointment cards are often misplaced or lost which in turns leads to missed appointments.

So instead of having a last minute cancellation or someone simply not turning up, you have the chance to re-fill that slot. So even if you filled 2 or 3 cancelled appointments per week it could make a big difference to your practice.

In addition to appointment reminders, TM2 Text can be used to send general messages to patients, perhaps to notify them of special offers, remind them that the football season is coming up so perhaps they need a massage or simply to let them know that your clinic is still there to meet their needs. This helps build the clinic/patient relationship and is an excellent form of customer service.

Not only that – most people are very impressed that you can do it in the first place!

A text message costs 10p but a missed or cancelled appointment costs significantly more, so TM2 Text can help make you money as a bottom line.

How it works:

From your TM2 you can easily send a SMS message or appointment reminder with a pre-configured message. This is then delivered to your patient and if they press the ‘Reply’ button and text you back within 1 hour of receiving the message, it will be sent back to you as an email. So perhaps you have an info@yourclinic address, this email will come back containing the message that was texted and you can respond accordingly.

If the patient tells you they can’t make the appointment, simply use the TM2 Cancellation notification list to inform any patients who are waiting for an appointment.

TM2 Text is a great example of how modern technology can help your clinic!