TM2 Support

Supporting TM2 is one of our top priorities. Although TM2 is easy to use and intuitive, it is also comprehensive and full of many features.

That is why we have a top class technical support team on hand to answer any of your user or technical queries.

TM2 support is second to none in the industry and that's why we make the following promises to you:

When you call our support team you get through to a support engineer, not a recorded message
Our support teams are based in Belfast and Melbourne, not far off shores
Our support engineers work with the rest of the TM2 team and are highly trained in all aspects of TM2, from installation to all user situations
Our support engineers know your business. They can answer questions regarding your billing or work processes because they understand the industries you work in
They have remote access tools to view your system and data if they need to (with your permission) to enable speedy resolution of problems
They have a secure upload site if they need you to send any data to them
They are polite, friendly and patient and don't expect you to have detailed technical knowledge
They can call on our technical development team for detailed knowledge if you have a specific technical question
They use a call recording system so that they always keep track of problems and ensure speedy resolution

Our customers like our support too...

"Great service from what is a great operation!!"
Michael O'Reilly, Weybridge Physiotherapy

"The approach to each support call is courteous while providing a high standard of customer service and follow through on answers with minimum disruption to the users"
Charles Percy, Nuffield Proactive Health

Summary of TM2 Support

TM2 Support is provided free of charge during your software evaluation period and is included in all software leasing packages. It can be purchased as an annual or monthly add-on for software purchases.

It provides:

Unlimited calls to the TM2 support line during local working hours (8:30 to 5:30)
Unlimited emails to the TM2 support team
Access to all TM2 support services online
Free software upgrades
Access to online automatic upgrades to all your software
The security of someone on the end of the phone to answer all your TM2 questions

TM2 Support line: 03333 442 800

TM2 Sales line: 03333 442 600

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